Shipping

All orders take 3 to 5 business days to ship, you will receive an email with your tracking information as soon as we ship your order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

International Orders & Custom Charges

Please be advised, some international orders may be subject to custom charges upon arrival.  UK orders are always subject to custom charges, so please be aware of this, we will not be reimbursing these as we do not collect them.  Also, some international orders may sit in transit for up to one month plus, we will only send a new order when the order has been stuck in transit for an excess of sixty (60) days.

Wrong Address Issues

Be very careful when typing in your address, if you type the wrong address or enter your information incorrectly we will not reimburse lost packages.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.  info@behealthyliving.ca